1. Information We Collect

We may collect the following types of information:

Personal Information

• Full name

• Email address

• Phone number

• Nationality

• Passport details (for booking purposes)

• Date of birth

• Payment information

Travel Preferences and Behavior

• Tour and activity preferences

• Dietary restrictions

• Special requests

• Travel history and previous bookings

• Feedback and reviews

Usage Data

• Information about how you use our website or mobile app, including IP address, browser type, device details, and interaction data (e.g., pages visited, clicks, time spent on pages).

Location Information

• Approximate or precise location data if you enable location services on your device.

Marketing and Ad Preferences

• Information collected through cookies and tracking technologies to personalize and improve the ads and offers you see on our website and partner sites.

2. How We Collect Your Information

We collect personal data in various ways:

• Directly: When you book a tour, fill out forms, sign up for our newsletter, or contact us.

• Automatically: Through cookies and similar technologies when you browse our website or interact with our marketing materials.

• From Third Parties: Such as marketing partners, advertising networks, social media platforms, or other third-party providers.

3. How We Use Your Information

We use your personal data for the following purposes:

Service and Booking Management

• To process bookings and manage tour arrangements

• To communicate with you regarding your tour, including confirmations, changes, and updates

Customer Support

• To assist with inquiries, complaints, or issues related to our services

Personalization and Targeted Marketing

• To understand your preferences and deliver personalized content and recommendations

• To send you promotional materials, offers, and advertisements tailored to your interests via email, SMS, or online ads

• To analyze and track the effectiveness of our advertising campaigns

• To use data collected from cookies to deliver interest-based ads on our site and on thirdparty platforms (you can opt out of interest-based advertising through your device settings or browser preferences)

Improving Our Services

• To analyze how you use our website and improve our services and content

• To test and develop new features

Legal Compliance and Security

• To comply with legal obligations, including requirements from the Tourism Authority of Thailand

• To detect and prevent fraudulent or illegal activities

4. Cookies and Tracking Technologies

Our website uses cookies and other tracking technologies to collect data about your browsing activities. This includes:

• Strictly Necessary Cookies: Essential for the website to function properly.

• Performance Cookies: To collect information about how you use our site for analysis and improvements.

• Functional Cookies: To remember your preferences and customize your experience.

• Targeting Cookies: To deliver relevant advertisements and measure the effectiveness of our marketing efforts

You can control the use of cookies through your browser settings. However, disabling cookies may impact the functionality of our website.

5. How We Share Your Information

We may share your personal information with:

• Tour and Activity Providers: : To facilitate your bookings and ensure a smooth travel experience.

• Marketing and Advertising Partners: To provide personalized and targeted advertising on our behalf. These partners may use tracking technologies to collect information about your interactions with our website, emails, and ads.

• Payment Processors: To securely process payments and prevent fraud.

• Analytics and Service Providers: To help us analyze website usage and improve our marketing strategies.

• Regulatory Authorities: As required by law or to comply with regulations from the Tourism Authority of Thailand.

We do not sell your personal information to third parties for their own marketing purposes.

6. Your Advertising Choices

• Opt-Out Options:You can opt out of receiving targeted ads by adjusting your browser settings, using opt-out tools provided by advertising networks, or by contacting us directly.

• Email Marketing: You can unsubscribe from our marketing emails at any time using the "unsubscribe" link in our emails or by contacting us.

7. Data Security

We use industry-standard security measures to protect your personal data from unauthorized access, disclosure, or alteration. Despite these measures, we cannot guarantee absolute security. Please notify us immediately if you suspect any unauthorized use of your account.

8. Your Rights

You have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.

• Correction: Request corrections to your inaccurate or incomplete data.

• Deletion: Request deletion of your data under certain conditions.

• Objection: Object to the processing of your data for direct marketing purposes.

• Data Portability: Request a copy of your data in a structured, machine-readable format.

To exercise these rights, please contact us at [email].

9. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of these external sites.

10. Children's Privacy

Our services are not intended for children under the age of 13. If we learn that we have collected personal data from a child, we will take steps to delete it promptly.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Significant changes will be posted on our website with an updated "Last Updated" date.

12. Contact Us

For questions or concerns about this Privacy Policy, please contact us:

• Email: info@tourlytours.com.

• Phone: +66 65 616 9637

• Address: Thailand Office
  923 Charan Sanitwong 65,
  Bang Bumru, Bang Phlat
  Bangkok, 10700 Thailand
  

13. Governing Law

This Privacy Policy is governed by the laws of Thailand, and any disputes arising from it will be subject to the jurisdiction of Thai courts.